During a service interruption, many people may be calling at the same time. Your patience is appreciated when the office is handling a high volume of calls.
When a devastating event like a tornado, ice storm or snowstorm causes major damage to a cooperative's system, outages cannot be helped. Crews work long, hard hours restoring service, but it's a task that needs to be done methodically to be done safely. Every electric cooperative follows a basic principle when it comes to restoring power: priority goes to the lines that will get the most people back in service the quickest. This usually begins with main lines from the substations that can affect 200-600 members. Then it continues to tap lines which may affect 30-200 members. Then to individual service lines affecting 1-5 members.
